Webster Benefit Solutions LLC – Privacy Policy
Last Updated: February 2026
Webster Benefit Solutions LLC (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, request insurance information, enroll in services, or communicate with us by phone, email, or SMS.
1. Information We Collect
We may collect the following categories of information:
Personal Information — name, phone number, email address, date of birth, and other details you provide when requesting insurance quotes or services.
Insurance‑Related Information — policy preferences, household details, coverage needs, and enrollment data.
Communication Information — messages sent to or received from us, including SMS/MMS content.
Technical Information — IP address, device type, browser type, pages visited on our website, and general usage data.
Cookie & Tracking Information — data collected through cookies, pixels, tags, and similar technologies (details in Section 7).
We do not knowingly collect information from children under 13.
2. How We Use Your Information
Your information may be used to:
Provide insurance quotes, product information, and enrollment assistance
Respond to questions or service requests
Send appointment reminders or policy updates
Deliver customer support
Send marketing or promotional messages only if you have opted in
Improve our website, services, and communication programs
Maintain compliance with legal and regulatory requirements
We do not sell your personal information.
3. SMS/Text Messaging Program (A2P Compliance)
By providing your mobile number and opting in, you consent to receive SMS/MMS messages from Webster Benefit Solutions LLC related to:
Insurance quotes and policy information
Enrollment updates
Appointment reminders
Customer service
Optional promotional messages (only with explicit opt‑in)
Message and data rates may apply.
Message frequency varies.
Opt‑Out: Reply STOP to end all messages.
Help: Reply HELP or contact us using the information below.
We do not share your phone number with third parties for their own SMS marketing.
4. How We Share Information
We may share your information only with:
Licensed insurance carriers and partners involved in servicing your request
Technology providers that support our CRM, messaging, or communication systems
Compliance, legal, or regulatory entities when required by law
We do not allow third parties to use your information for their own marketing.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. These measures may include:
Encrypted data transmission (HTTPS/SSL)
Secure data storage and access controls
Multi‑factor authentication for internal systems
Regular system monitoring and vulnerability mitigation
Limited access to personal information based on job responsibilities
While we strive to protect your data, no method of transmission or storage is completely secure.
6. Data Retention & Handling
We retain personal information only as long as necessary to:
Provide requested services
Maintain accurate business and compliance records
Meet legal, regulatory, or contractual obligations
When information is no longer needed, we may securely delete, anonymize, or archive it in accordance with industry standards.
We do not store full credit card numbers, Social Security numbers, or other sensitive identifiers within our SMS or email systems.
7. Cookies & Tracking Technologies (A2P‑Compliant)
Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. These may include:
Essential Cookies — required for basic site functionality
Analytics Cookies — help us understand how visitors use our site
Performance Cookies — improve speed and user experience
Advertising or Retargeting Cookies — used only if permitted by law and never tied to SMS consent
Tracking technologies may collect:
Device type and browser information
Pages viewed and time spent on the site
General location (city/state)
Click behavior and navigation patterns
Cookie Use and SMS Consent:
Cookie data is not used to determine SMS opt‑in status, nor is it used to send text messages without explicit consent. SMS consent must always be provided directly by the user.
You may disable cookies in your browser settings, but some features may not function properly.
8. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version.
10. Contact Information
For questions about this Privacy Policy or your data:
Webster Benefit Solutions LLC
Phone: +1 601‑818‑2490
Email: [email protected]